Refund policy

Effective from August 29, 2026

Thank you for shopping at Project Bulge. We want you to be fully satisfied with our products. Below you’ll find our rules for returns, exchanges and withdrawal from the purchase, in accordance with applicable consumer law.

EXCHANGES

  • Want to exchange a size, color or model? Contact us at info@projectbulge.com.
  • Include your order number and let us know which product you would like to exchange and which variant you would like to receive.
  • We’ll check availability and update your order in our system.
  • You’ll then receive instructions on where and how to send the product back to us.
  • Once we receive and inspect the product, we’ll send you the new item.
  • If the new product costs more, we’ll send you a request to pay the price difference.
  • If the new product costs less, we’ll refund the price difference.
  • Exchanges are subject to product availability.
  • Exchanges within Poland: we charge PLN 12 for shipping the replacement product back to you.
  • International exchanges: the cost of shipping the replacement product is equal to the standard shipping rate to your country applicable in our store.
  • The cost of sending the product back to PROJECT BULGE for an exchange is covered by the Customer.

RETURNS

  • You have 14 days from receiving your order to request a return.
  • To start a return, submit a return request through your order in the PROJECT BULGE online store.
  • You can access your order through the link in your order confirmation email or by logging into your customer account.
  • Select the product or products you would like to return and submit your request.
  • Once we receive your request, we’ll approve it in our system.
  • You’ll then receive instructions on where and how to send your products back to us.
  • Products must be sent back no later than 14 days after submitting your return request.
  • The cost of return shipping is covered by the Customer.
  • We do not accept cash-on-delivery (COD) return shipments.
  • Please keep your proof of postage until your return has been completed.

RETURNS FROM POLAND

  • Returns from Poland should be sent via InPost to the following parcel locker:

PROJECT BULGE
InPost Parcel Locker: WAW741M
Wołoska 137, Warsaw
E-mail: info@projectbulge.com
Phone: +48 793 779 006

  • You’ll also receive the shipping details once your return request has been approved.
  • Please include your order number or other information that allows us to identify your return.
  • Make sure the products are properly protected for shipping.
  • Keep your proof of postage.

INTERNATIONAL RETURNS – EU

  • Returns from countries within the customs territory of the European Union should be sent to:

PROJECT BULGE
ul. Wołoska 80/16
02-507 Warsaw
POLAND

  • We recommend using a registered or tracked shipping service.
  • For shipments within the EU customs territory, a CN22 or CN23 customs declaration is generally not required.
  • Please keep your proof of postage and tracking number.

INTERNATIONAL RETURNS – OUTSIDE THE EU

  • Send your return using your national postal service.
  • Use a registered or tracked shipping service.
  • Send your parcel to:

Marek Ulita
WOLOSKA 80/16
02-507 WARSAW
POLAND

  • If a customs declaration is required, please complete a CN22 or CN23 form.
  • The description and declared value of the shipment should accurately reflect its contents and comply with applicable customs requirements.
  • Once shipped, please send your tracking number to info@projectbulge.com.

CONDITION OF RETURNED PRODUCTS

  • Returned products should be clean, complete and must not show signs of use beyond what is necessary to inspect the product.
  • Products should not show signs of wear, washing, stains, odors, damage, stretched fabric or any other signs of use.
  • You may inspect the product only to the extent necessary to establish its nature, characteristics, size and functionality.
  • If a product has been used beyond what is necessary to inspect it, you may be responsible for any reduction in its value.
  • PROJECT BULGE reserves the right to reduce the refund amount accordingly if the condition of the product indicates use beyond normal inspection.
  • If, due to the condition of the product, the return does not meet the requirements of applicable law, PROJECT BULGE may refuse to accept the return to the extent permitted by law.

REFUNDS

  • Once we receive and inspect your return, we’ll process your refund.
  • Refunds are issued using the same payment method used for the original purchase.
  • If you return your entire order, we’ll also refund the cost of the least expensive standard delivery option available for that order.
  • If you chose a more expensive delivery option, the additional shipping cost is not refundable.
  • Refunds are processed after we receive and inspect the returned products.

COMPLAINTS

  • If your product is damaged, defective or does not match your order, contact us at info@projectbulge.com.
  • Include your order number and a short description of the issue.
  • You can attach photos if they help us understand the problem.
  • Complaints are handled separately from regular returns.
  • Your statutory rights regarding defective or non-conforming products are not limited by this Returns & Exchanges Policy.